Customer Service Executive

Requirements

Requirements

Candidate must possed Diploma or Degree in Business Administration/ Studies/ Muamalat/ Banking.
Fresh graduate are welcome to apply.
Training will be provided
Required Language(s) : Bahasa Malaysia, English (Fluent)
Required atleast 2 years related experience in call center or banking industry
Willing to work in contract duration (3-month contract, with potential extension or renewal based on performance).
Malaysian Citizen only
Able to commit working in shift (24/7 rotational shift)
Shift Rotation / Rotational Off day / Not Fixed (8hours working)
7am - 4pm

9am-6pm

1pm-10pm

10pm-7am

Good communication skill and computer literacy especially Microsoft office
Experience in banking call center is added advantage
Candidate must be willing to start immediately - July 2025
Preferable someone currently not working and able to commit immediately




Responsibilities

Responsibility

Attracts potential customers by answering product and service questions; suggesting information about other banking products and services
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Benefits

Benefits

Annual Leave
KWSP
SOCSO
EIS
Additional Benefits

Training Provided
Allowance Provided
Overtime Pay
5 Working Days
Additional Benefits

Annual Leave
EPF / SOCSO / PCB
Medical and Hospitalisation Leave
Training Provided
Allowance Provided
Overtime Pay