Technical Engineer (Mandarin)

Requirements

Role - Technical Engineer (Mandarin)

Location: KL Sentral

Working Hours – 9am to 6pm (Mon – Fri)

Intake – 11th August

Salary Range– RM4000 - 4500 + 600 KPI Allowance for Fresh IT/Computer Science graduates

Salary Range– RM5000 - 9000 + 600 KPI Allowance for Experienced

Candidate must possess at least a Diploma & above - Computer Science/Engineering / IT.
Required language(s): Mandarin & English
Fresh graduates who are interested to start their career in Microsoft products support are also encouraged to apply – Full Training Provided
Normal working hours
Responsibilities

Represent Client and communicate with their customers.
Effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
Document incidents, report customer suggestions and technical issues to Microsoft
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit
Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems
Produce quality documentation and share with the appropriate team members and tech lead as appropriate
Benefits

5 days working
Fresh Graduates from IT/Computer Science are welcome to apply.
EPF & SOCSO
Medical leave
Annual leave
Rest & relax area.
Additional Benefits

Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Annual Bonus
Medical Insurance
Training Provided
Allowance Provided
Performance Bonus
Overtime Pay
Company Trip
5 Working Days
Staff Discount
Staff Meal
Flexible Working Hours